General Terms and Conditions

Delivery Charges

We charge £4.99. Despatch by UPS. Minimum order value £29.

Delivery Time

We ship from Germany with UPS. All costs for customs clearance will be covered by us. Ready for dispatch in 1 working day. Arrival in 3-4 working days.
Printable vouchers will be sent immediately via email.

Loyalty Discount

You will receive a discount of 5%* if you spend at least £200 on a single purchase. Should you spend more than £700 in a calendar year, you will receive a discount of 7%* on future purchases. If you spend more than £1,500 in a calendar year, the discount on future purchases increases to 10%*.
Your benefits: the discount level is not only valid for the current calendar year but also for the following year. After that, the discount level will be adjusted to your current annual turnover.
*Excluded from the discount are vouchers.

Payment Methods

We accept payment by VISA and MasterCard. It is not possible for us to process credit/debit card payments over the phone.

Contract

The contract with these binding Terms and Conditions between us and you for the supply of products by Kramer Equestrian Ltd. comes into existence when your order has been shipped by us (not with the automated order confirmation). Please ensure you read all of these Terms and Conditions thoroughly, and always verify that your order details are accurate before submitting your order to us. English law applies to all orders placed, and the courts of England and Wales will have exclusive jurisdiction in the case of a dispute. We reserve the right to accept or reject orders, or to close an account.

Returns

You can return an unwanted item to us within 30 days from the date you received the item, by using the returns label that can be found at www.kramer.co.uk/returns. Simply attach this label to your parcel and take it to your local Post Office. They will weigh your parcel and let you know how much it will be to send your goods back to us. We advise that you also obtain a proof of postage.

Please return your parcel to:
Kramer Equestrian Ltd.
Returns Department
Woodview Road
Paignton
Devon
TQ4 7SR

Unless the item is faulty or damaged, or there is an error on our part, your postage costs to return an item to us will not be refunded.

Please note that some products cannot be exchanged or refunded due to hygiene and safety regulations. If an item is damaged or faulty when you receive it, please call customer service on 01803 420125. They will then be able to sort out an exchange or a refund for you as quickly as possible and there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us. When you return an item to us, we handle it as a straightforward refund and make a payment back to the credit card account you originally paid with. If you would like to reorder, you can do so by logging in to your customer accout online and will receive free delivery within 14 days.

Distance Selling Regulations

If your order has been placed via the phone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. Returns or exchanges of grooming products, fly repellents, media goods and underwear are not accepted unless the item is still in its original shrink-wrapped packaging or unopened. To ensure you are refunded the total cost for the products including the original postage, you must contact us 30 days, not including weekends or public holidays, after the day your order was received. You can contact us at info@kramer.co.uk or Kramer Equestrian Ltd., Woodview Road, Paignton, Devon, TQ4 7SR.

Retention of Title

Until the full payment of the purchase price is made, the goods remain our property. As a customer, you are obliged to treat the delivered goods with care. In case of breach of contract by you as a customer, especially in case of non-payment of the due purchase price, we are entitled to withdraw from the contract according to the statutory provisions and to demand the goods (hereinafter also "reserved goods") based on the retention of title and the withdrawal. If you do not pay the purchase price in full, we may only assert these rights if we have unsuccessfully set a reasonable deadline for payment or if such a deadline is dispensable according to the statutory provisions.

We are committed to safeguarding our customers' privacy. The following explains how we collect, store and use your personal data and data about you when you visit our website and when you transact with us. It also describes the types of data we collect, how we use this data to ensure we provide relevant and timely services to you, and your rights to control our use of that data.

By providing any data about yourself to us, you are confirming that you have read, understood and agree to our policies and practices. If you are at all uncertain about any aspect of our policies and practices, please contact us and refrain from using our website.

The personal data we collect, process or use is treated securely and in accordance with our privacy policy, described below. Whenever you give us personal data, you are consenting to its collection and use in accordance with this policy, including our use of cookies explained below. We log your Internet Protocol (IP) address in order to receive and send information from and to you over the internet (see ‘Cookies'). You will be asked for personal data such as your name, address and email address when you register, join as a guest, make an enquiry or order products from us. We track user log-ins to give us insight to site behaviour and usage.

A cookie is a small text file that is placed on your computer's hard drive when you visit web pages. A cookie helps analyse web traffic or lets you know when you visit a specific site. Cookies enable web applications to respond to you as an individual, allowing them to tailor their operations to meet your needs, likes and dislikes by gathering and remembering information about your preferences. Traffic log cookies are used to identify which pages are being visited. This helps web page data analysis and allows us to improve our website by tailoring it to the needs of our customers. We only use this information for statistical analysis purposes and no personal data is contained in these cookies. Overall, cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can set your web browser to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - these are stored as part of your Internet browser.

Email Communications

When placing an order or registering on our website, you will be asked to provide your email address. This is for your convenience, allowing us to send you registration and order confirmation emails and further update emails relating to your order and account updates. We promise we will never pass your details to any third parties without your consent.

Use of Personal Data

Where appropriate, we use your personal data:

to provide goods and services to you or your organisation
for basic profiling purposes
to let you know about other goods and services in which you may be interested
to inform you about changes and improvements to our website

If you register or subscribe, you will receive email communications alerting you to news and offers. You may choose not to receive these.

Kramer Equestrian does not sell, trade or rent your personal information to others. Your details will be added to the Kramer Equestrian database in order to process your request, and so that you can be kept up to date with relevant details of our products. Your personal data may be required to be passed to a third party if they need it in order to fulfil your order(s) for our goods and services, or to execute the communications we send to you. Except as set out above, we shall not disclose your personal information unless obliged to, or allowed to do so by law, or where we need to in order to run our business (e.g. where other people process data for us). In such circumstances, we ask those people to give us confidentiality or non-disclosure undertakings.

Arbitration Processes

We will strive to resolve any discrepancies arising from our contracts with customers by mutual agreement. Furthermore we are not obligated to participate in arbitration processes and unfortunately can not offer participation to our customers.

Changes to this Policy

The Kramer Equestrian privacy policy may change at any time, so you may wish to check it each time you visit our website.

The contents of these pages and all other Kramer Equestrian material including: pictures, photographs, images, logos, written text and other materials related to us are the copyright trademark or registered trademark of Kramer Equestrian Ltd. All rights reserved.

Legal Information

Kramer Equestrian Ltd.
Woodview Road
Paignton
Devon
TQ4 7SR

Managing Director: Frank Schmeckenbecher
Christopher Schmeckenbecher
Phil Stricker

Commerzbank AG London
Kramer Equestrian Ltd.
Sort Code: 406 201
Account Number: 30 638 640
IBAN: GB31 COBA 4062 0130 6386 40
BIC: COBAGB2X

Company registration no.: 9744740
Company tax reference no.: 333 32544 23250
VAT registration no.: GB 228 2887 78

Errors and omissions excepted. All our prices are shown in pounds sterling (£) and include the VAT at the current rate. Prices are exclusive of posting & packaging costs.

If any part or parts of these Terms and Conditions are deemed invalid, void or unenforceable then that part or parts will be considered severable from these Terms and Conditions thereby not preventing the remainder from being enforceable or effective. Every reasonable care has been taken to ensure that the descriptions, prices and offers are accurate. However, we reserve the right to change specifications without prior notice.