Returns

You can return an unwanted item to us within 30 days from the date you received the item, by using the returns label that can be found at www.kramer.co.uk/returns. Simply attach this label to your parcel and take it to your local post Office. They will weigh your parcel and let you know how much it will be to send your goods back to us. We advise that you also obtain a proof of postage.

Please return your parcel to:
Kramer Equestrian Ltd.
Returns Department
Woodview Road
Paignton
Devon
TQ4 7SR

Unless the item is faulty or damaged, or there is an error on our part, your postage costs to return an item will not be covered. If there is a problem with your item, please contact us by phone or email.

Print your return form. Place it clearly visible on your parcel and bring it to your nearby post office.

Please note that some products cannot be refunded due to hygiene and safety regulations. If an item is damaged or faulty when you receive it, please contact our customer service. They will then be able to sort out the situation for you as quickly as possible and there are occasions, when it may not be necessary for you to be inconvenienced by sending a product back to us. When you return an item to uswe handle it as a straightforward refund and make a payment back to the credit card account you originally paid with. If you would like to reorder, you can do so by logging in to your customer accout online and will receive free delivery within 14 days.

30-Day Money-Back Guarantee

We offer you a 30-day money-back guarantee on unused goods. Returns must be paid by you.
Please use the return slip enclosed with the delivery. In our online store you will find the option of reprinting a blank returns slip. Items that you wish to return must be unused, undamaged and, if possible, still in their original packaging. Care products, fly repellents, feed, physical media and underwear cannot be returned or exchanged unless the item is still in its original shrink-wrapped or unopened packaging.