Terms and Conditions of Our VIP Service
These Terms and Conditions apply between you (i.e. your own customer account) and Kramer Equestrian Ltd. (hereafter Kramer Equestrian) and determine our mutual rights and obligations. By participating you automatically accept these Terms and Conditions and agree to be bound by the contract.
Customers using our VIP Service benefit from the following VIP Service advantages:
- Free shipping for all articles on our website (return shipment of articles is excluded from our VIP Service)
- No minimum order value
- Newsletter containing super deals
Fees and TermKramer Equestrian charges the annual fee of £9.99 once upon registration with the VIP Service. Thereafter the fee is charged every 12 months. If this type of payment becomes invalid during the period of membership or if the payment is otherwise rejected, Kramer Equestrian is entitled to automatically switch the payment method to another one stored in your customer account. The annual fee cannot be combined with loyalty discounts.
CancellationOur VIP Service is an indefinite contract with continuing obligation.You can cancel your VIP membership with one month's notice prior to the end of the contract period in writing or via your customer account. You can cancel your VIP Service membership in writing, by phone or via your customer account. If you have paid your membership fee immediately after registration, you may cancel your paid membership within 14 days of your registration. In this case, we will refund your full membership fee if you have not used any VIP service advantage during this period.
Kramer Equestrian has the right to cancel your membership at its own discretion with a notice period of 14 days. In this case, we reimburse the amount of your fee for the current membership period. Reimbursement is excluded if the cancellation is carried out on significant grounds.
Cancellation on significant grounds is possible with immediate effect if you are guilty of breach of these terms or an applicable law if the use of our VIP Service is fraudulent or abusive or our interests or the interests of another user are damaged.
Insofar as we do not insist on the strict observance of these conditions by you or do not enforce them, this does not constitute a waiver of any rights to the future.